Privacy Policy

Effective Date: [April 1, 2025]

Gracelight Home Health is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information, including phone numbers provided for SMS communication.

1. Information We Collect

We may collect personal information when you interact with our website, contact our team, or submit forms. This may include:

Your name
Email address and phone number

Communication preferences

Consent to receive SMS messages

2. How We Use Your Information

We use your information to:

Respond to inquiries or referrals
Coordinate and schedule home health services
Send text message updates if you've opted in
Ensure continuity of care with authorized providers
Improve internal operations and patient services

3. SMS Communication

If you provide your phone number and consent to receive SMS messages from Gracelight Home Health:

We may send you care-related messages, scheduling reminders, or referral updates.
Standard message and data rates may apply.
You may opt out at any time by replying STOP.

We do not share SMS opt-in data or phone numbers with third parties or affiliates for marketing purposes.

4. Sharing of Information

We do not sell or rent your personal information. Your data is only shared when necessary to:

Comply with legal or regulatory obligations
Coordinate care with authorized healthcare providers

5. Data Security

We use secure, HIPAA-compliant tools such as Celo Health Messenger to protect your information. We apply encryption, access controls, and other safeguards to secure your data.

6. Your Rights

You may request access, correction, or deletion of your personal information. You may also withdraw consent to SMS communications at any time.

7. Updates to This Policy

This policy may be updated periodically. The latest version will always be available on this page, with an updated effective date.

8. Where to Find This Policy

This Privacy Policy is available via the website's main menu and footer.

Gracelight Home Health – SMS Terms & Conditions

1. SMS Consent Communication:
The phone numbers collected as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:
If you have consented to receive text messages from Gracelight Home Health, you may receive communications such as:
- Conversational messages
Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."

3. Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week regarding appointments or account status.

4. Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on your mobile carrier’s pricing plan. Rates may vary based on whether the message is domestic or international.

5. Opt-In Method:
You may opt-in to receive SMS messages from Gracelight Home Health by submitting an online form or checking the SMS consent box on our digital or paper forms.

6. Opt-Out Method:
You may opt out of receiving SMS messages at any time by replying "STOP" to any SMS message you receive. You may also contact us directly to request removal from our messaging list.

7. Help:
If you are experiencing any issues, you can reply with the keyword HELP or contact us directly at (760) 241-3800. For additional support, visit our Privacy Policy or Terms and Conditions pages.

8. Standard Messaging Disclosures:
- Message and data rates may apply.
- You may opt out at any time by replying "STOP."
- For help, text "HELP" or contact us.
- Message frequency may vary.